Telkom line down

My telkom residential line (021 982 17 14) has been down for weeks - more than 3 weeks. This has resulted in my internet also being down for that time as i run on a telkom ADSL line.<br> In the interim i continue to pay for the telkom line and the internet service even though i am getting nothing for my money.<br> <br> I have tried logging a fault on the telkom web-site, but i am told that telkom is aware of the fault. That is it. No information on by when it will be resolved or what the problem is.<br> <br> I phoned the telkom faults dept only to be put on hold for 12 minutes without speaking to a consultant. I phoned the next day for a second time and help for 17 minutes.<br> <br> I also sent an SMS reporting the problem, but have received no response or feedback from the sms.<br> <br> I went in to the telkom store who informs me it's cable theft and it could take months to resolve.<br> <br> What am i expected to do. Am i supposed to wait and hope that it is resolved sometime. Who knows when this could be.<br> <br> CAN I PLEASE GET CLEAR FEEDBACK FROM TELKOM. What is the problem. When will it be resolved. How will be compensated for the down-time?