Telkom line down 1 month

I have been without my Telkom landline for a month. Keep reporting it and they just don't bother coming to fix it and close the call. I have been very vocal on Twitter and I think they have a personal vendetta to never fix my line. I want a senior Telkom person on this. This is customer abuse. I had 1 call last week to ask if he can come fix it, arranged it for the next day and he never pitched up. Today case was closed as repaired. What a joke it's still down. Telkom is 3rd world supplier of inferior services