Telkom Line Delay

I have app**** for a Telkom line move in July 2015 already and it has not been a reality. I moved house and Telkom billed for my adsl line rental for 6 months and I did not use it. I requested it to be cancelled when I moved to my new place in July 2013. But anyways I paid the bill due, as I need my line asap. On the 25th Jan 2016 my line order was processed.... I called the call centre twice and no one can really give an answer. I received a sms with reference number: *** and no feedback after this sms. I emailed them, I chatted with them.... no feedback.<br> <br> Someone from Durbann from Telkom called me for my erf number... I did not have it with me... I asked the gentleman to call me back and It has been a week later and no one called back...<br> <br> I want to know what is happening to my line?<br> <br> <br>