Telkom line Dead/Faulty

I reported my line as being very slow on the 06/08/2017 I was then some days later informed there was high voltage on the line and they needed to replace the cable, until today 08/11/2017 this has not happened, To make matters worst my line went completely dead last week 01/11/2017 and after calling everyday to find out about the status I get told the reference 246CTK060817 is with the cable division and they must take care of it. Now I have been waiting 3 months for the problem to be resolved and still it is not resolved now I have no service at all and no one can tell me what is going on I need to know if I need to find another service provider or if Telkom will resolve my fault soon as I can not wait longer I think 3 months of waiting is enough.