TELKOM LINE DEAD......SERVICE??????

My telephone line stopped working on 18/01/2016. I logged my first fault on 19/01/2016 (344CRZ190116). Technician only came out on 01/02/2016 to have a look. Advised it is fixed, left and closed the call. Line still not working. Logged another fault (1118CRZ010216). Another technician came out the next day. He fixed the line and closed the call. Line worked for one day and dead again. Logged another fault (787CRZ080216) - I am still awaiting a technician to assist. Tried calling to enquire about escalating and was advised that escalation only takes place after 4 days. Called some people \in charge\" who made promises to have same fixed and now they don't answer their phones. Telkom service has gone down the drain. POOR POOR SERVICE!"