Telkom line dead for over 2 weeks

Item: Telkom
Rating: 2
Author: Kevin R

My Telkom line has been has been down for almost 2 weeks now and have not received any communication from Telkom as to when this will be resolved. I phone the call centre and they keep telling me its with the technician, and this is the 2nd reference number I have received. Please can this be escalated. My reference number is 673CRK100116.

Helpful (0)

Replies (1)

Telkom's replyOfficial

18 Jan 2016, 10:56

Hello kevinraman,

Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM188914

Regards
Luleka
Telkom Social Media Team

Telkom's reply18 Jan 2016, 10:56

Official