telkom line dead for 2 weaks!!!

hi<br> <br> OK where do i start.... i have logged a fault with telkom 2 weak`s ago.Every time time i phone support i hold for 20 min just to be told a different story each time and get told we will call you and notify you of the repair...<br> <br> no feedback whatsoever<br> <br> I have escalated it and no luck..... excuses range from \we are unable to get hold of the technician