Telkom line cut

Telkom, last month I put in an online request for you to you cancel my line on 30 April 2019. You said online that someone would call to confirm the cancelation date and discuss early cancelation fees before the line was cut.

Now it's the 7th of April 2019 and my line has been cut. The option to log a fault is no longer available on my online portal.

I have not received a call from anyone at telkom to confirm the cancelation or discuss fees. The timing is terrible as my husband is writing an exam later this month and relies heavily on our fiber internet to access his study material. On top of that you cannot cancel my line without me being aware of what the cancelation fees will be.

Please can someone help. I've been calling your call centers and everyone says they are not in a position to help with my query. I am feeling very frustrated.