telkom line cancellation nightmare

Oh my word - trying to cancel my business landline! what a nightmare - have spent 2 weeks trying to get hold of a human to help me - at least 20 minutes on hold each time and then had to give up. I created a login for the online portal - "not recognised"to link the account - so no joy trying to cancel there tried the help tab - link does not exist tried the online chat help - not functioning at the moment feeling so frustrated - still have to give 30 days notice if I ever manage to get hold of someone! wonderfully helpful person at the Hyde Park Store - Primrose - was able to help me cancel my home landline, but have to come into the store to get the form to cancel business line. (she tried to direct me to a form online - but it seems to be for residential, not domestic)