Telkom Line Cancellation

I have now been sent another bill for my fixed line after I was assured by you guys that the cancellation would be completed on 15 December 2018. I tried to resolve this through the Telkom Chat, but the representative was less than helpful. So someone is lying to me, either the manager that promised the cancellation would be completed on 15 December 2018, or the Telkom Chat representative.

It appears many, many thousands of people are having issues cancelling with you guys, just look at all these articles: https://mybroadband.co.za/news/broadband/279907-the-struggle-to-cancel-a-telkom-account.html https://mybroadband.co.za/news/broadband/272535-what-to-do-when-telkom-wont-cancel-your-line.html https://mybroadband.co.za/news/broadband/271957-telkom-customers-are-going-crazy-trying-to-cancel-their-lines.html https://mybroadband.co.za/news/broadband/280863-south-africans-are-begging-for-help-to-cancel-their-telkom-accounts.html

Please cancel my line!!!

I would like to make it perfectly clear, after these billing experiences, I will never do business with Telkom again, and I will make sure everyone I know know's about this *******.