TELKOM LINE CANCELLATION

I moved on the 14th April 2018. First i went to their store after hours in the queue they told me to call 10213 I asked them to transfer my line to the new premise REF ********** 83A after calling them for 2 months and no one had come out. i spoke to a neighbor that informed me that we live in a new area and that there are not telkom lines.

So i called TELKOM again to cancel my line as they can not transfer it. they said i should cancel it online. on the 19th June 2018 i canceled my land line and ADSL line CASE NO ********** 9 and CASE NO ********** 8. They said it would take a month. On the 20th July i received two SMS's saying that everything has been resolved.

i am still receiving accounts every month. i have been call TELKOM every month since April. Last month when i called i ask her what does it mean if they told me its been RESOLVED.

She said they could cancel my line so they just said its been resolved. She says they are still waiting to transfer my line that is why the account has not been canceled.

What must i do????? I have just received my account again that says payable 20th October. i haven't used this line since the 14th April. Every month they charge me R502.33 WHAT MUST I DO TO CANCEL THIS ACCOUNT!!!!!!!TELKOM