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ER
Etienne R

1 reviews | Active since May 2018

01 Aug 2018, 10:53

Telkom Line Cancellation

Telkom home line cancellation

As per your policy a line can ONLY be cancelled via email ********** Cancellation request on the 12 of FEBRUARY 2018) Receipt of request was received.

Follow up email sent 16 March 2018 - receipt email received.

Following email received on 24 March 2018 Good Day Your request to cancel a Telkom service/s is acknowledged . Please note that your request has been successfully processed. Your order Reference number is: ********** 05A For any billing related queries, please contact 10210 for assistance Kind Regards Telkom

Various visits to Telkom store escalating the situation has still not seen my line cancelled.

Looks like I will be paying for a Telkom line cancelled in Feb for the rest of my life.

0
Replies (3)
Telkom
Telkom's reply01 Aug 2018, 13:27
Official

Hi Etienne

Thank you for making contact with us

This response serves as confirmation that your query has been received.

We will look at the matter and provide you with feedback. We understand your frustration and we humbly apologize for the delay response.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media

Best regards,

ER
Etienne R's update01 Aug 2018, 13:45
Reviewer Update
Thank you for the response. Please note that I expect to be reimbursed for the debit orders from date of cancellation Feb 2018 up to date as the line is inactive and not been used (you can verify this on the account if you so please) Kind regards
ER
Etienne R's update11 Aug 2018, 18:05
Reviewer Update
Received another Telkom invoice today..... Tomorrow it will be 6 months since I canceled my line. 6 months of line rentals paid. 6 months of phone calls and emails. How can a request be so difficult as your steps were followed as instructed.