Telkom line cancellation

<p>Telkom - after numerous emails like so many before me and escalations my telkom line is still active.</p> <p>Please don't just escalate. Do something about cancelling my line please.</p> <p> </p> <p>Here is my letter to Hellopeter since Feb 2017 to date.</p> <p><br />Hi. I emailed the prescribed Telkom cancellation form with a copy of my ID to Telkom ********** on 20 /02/17. I have subesequently ********** on 28/03/17 who kindly escalated my documentation to higher authority. I have again on 30/03/17 emailed ********** requesting my line to be cancelled. I do not live at the address anymore and will be leaving SA on 15 May 2017. I am still receiving accounts while someone is using the line after I have moved. I don't understand how cancellation can be so difficult and will not be responsible for any bills after March 2017. I gave the 21 days and extra for Telkom to cancel my line.</p> <p>Here is the response by Busi</p> <p>Good day Thys, </p> <p>Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.</p> <p>Your reference number is AI ********** .</p> <p>We apologize for any inconvenience caused.</p> <p><br />Regards,</p> <p>Busi</p> <p>Telkom Social Media Team</p> <p><br />It has been almost 4 months and Telkom has still not cancelled my line.</p> <p>Can you please look into the matter?</p> <p>Regards</p> <p>Thys Heyns</p> <p>Telkom line - ********** 949</p> <p> </p> <p> </p>