Telkom line cancelation

Went in to the telkom store to cancel my telkom line and was told it can only be done online. I cancellled my telkom line on the 22nd of August 2018 via the website online seeing as that when i went to the shop i was told to do it online. Last week I called to find out whether it has been cancelled and it still has not been cancelled so now i want to know what telkom is going to do as i did cancel my line online via your procedure and i called telkom on the 3rd of September also to confirm the cancellation yet it has not been cancelled. I will not be paying anything further from the end of the month this line was supposed to be cancelled and you did not do your job as per usual. If i don't receive assistance in this regard very quickly i will take the matter up with the ombudsman as i'm tired of telkom not providing a service. Also sent email to telkom to cancel the line yet STILL NO RESPONSE.