Telkom line canacelled instead of ADSL

I have a business line with Telkom. I cancelled my adsl line on the 30th of July 2022. On my bill for Nov 2022 they are still billing me soft cap and uncapped for the amount of R1000. I called customer services where they assisted me to cancel the Adsl again. Today I get to my shop only to found out that my landline number has been cut. Telkom cancelled my phone line instead of my adsl. Customers cant get hold of me. They will take 5 working days to reconnect my line. This is unacceptable. They are also not even rectifying the fact that I paid for my adsl for two extra months after the notice month of cancelation.