Telkom line blocked

I reported my grand mothers line fault to call centre 10210 , I spoke to Jody Harrison - manager , after I held on for 5 min while they are talking in the background . He said he can not help my Granny because Telkom are out fazing the Telkom land line .they don't even have the decency to call my granny or send her information on what she must do in order to get the new sim-card phone from Telkom . She had this land line for more the 40 years and that is how they treat her , I am personally disgusted how they treat a 82 year old woman. they can keep their stupid line and loss a customer .I will make sure my granny doesn't do business with them anymore and I will also tell people how bad they are and not to do business with TELKOM.