Telkom Line been down 15 days

On 30 December I had no line - I called 10210 and was given a number and told a technician was going to come and investigate no one came.on 6 Jan they sms me and told me fault is resolved,I called 10210 again and said it is not and have called twice a day since they have not fixed the fault and are now telling me someone will call me ,no one has.It has become a joke