Telkom line and wifi has been down for 23 days

This is the second review that I am writing and still nothing from Telkom. My line - which obviously includes my wifi - has now been down for 23 days. Every time I phone it's the same thing. They cannot give me a date as to when it is going to fixed and I have to keep providing the same information. The fault has been escalated apparently but still no feedback or a date as to when it is gong to be fixed. Once I was told that a technician has been here the previous day and once I was told that the technician was on site. Both were incorrect - a technician has NEVER been here!! I find this service SHOCKING and totally unacceptable. Especially as it's December and the wifi is needed. I am disgusted by this shocking service and the fact that I hold on forever when I try to speak to a manager.