Telkom line and internet not fixed since 9 March

Telkom is rendering a very poor service. I have reported my faulty line and internet on 9/03/2016. The feedback was it is a sewerage and area related problem and will be fixed soon. This was not true-as my son stays a block away from me and don't have problem with his Telkom internet. I have phoned Telkom daily now-only to get empty promises of a technician is assigned to your case and I will be phoned back within minutes-never received one phone call back . I have all the names of staff I spoke to and the supervisors that will call back....no service received yet. This is very bad as I have to do my work on internet. This will force me to use another supplier. REF nr 79CTK110316-THIS IS NOW 22 DAYS-NO SERVICE!!