Telkom Line and Internet Down Since 11 Months And Getting Billed All The Time. Telkom Is A Useless Company

This is the second time I am writing a review on Hello Peter for Telkom . My landline and DSL internet is dead since eleven months. YES 11 months. In April 2017 fault 59CEK has been logged. Famous fault 59CEK ( no ********** 2151) .The last attempt to fix the cable which needs to be replaced was in August 2017. Since then there is a red flag hanging on the pole. The two technicians explanation at the time was that "it should work now" but that it is a temporary cable. Their supervisors did not want to replace the whole cable because" it is considered to be too expensive" and they want to rather sell fiber cables connections that Telkom is busy installing in the area. SO costumers should rather apply for fiber cables to avoid having the old ones repaired. Well the technicians gave me their private numbers in case I should have problems. I had problems the same instance, the same day and called many times. None of the technicians took my call. We also called 10210 uncountable times. Then I had to log a query to settle my account cause I was still billed the whole time for a non existing line and internet. I am still being billed eleven months later and still the line is as dead as a corpse in its grave. But the best thing about the famous fault 59 CEK is the telephonic encounter with a lady from Telkom collections Mrs. Da Costa that I had this morning. She send me a message saying that my payment for the outstanding account would be appreciated. When I rep**** she called back under a private number (as always). Rude is not an expression strong enough for this conversation ..telling me I should not send her a message back without mentioning my name. ( although the message addressed me with my name and account no. and specified her name ...so I assumed she knew my name). The thing is that you only get a reply or hear from Telkom when they want money. Mrs Da Costa said she was doing me an immense favor by logging a fault and a query now but I must not dare to call her back cause since she is only dealing with collections. I must always call 10210... their useless call center that has been called by us at least 50 times in the last year. I am simply overwhelmed with Mrs. Da Costas kindness. Telkom should be buried in a deep hole and never be allowed to service people again. I have sorted myself out . Bought a mobile modem and am with vodacom now. Through whatsapp I can even call my family overseas. This contract of mine will be closed and they have lost another costumer that has been with them for 14 years. Telkom should be called the NO SERVICE PROVIDER