Telkom Line and ADSL Line

i app**** for a telkom line with an dsl line as well on 21/10/2015 and spoke to a consultant of telkoms and she advised that my order was processed and i received an order number (***A)...i then queried to see what the status of my order was on the 13/11/2015 and i was told that my order was cancelled and i requested for a consultant to call me back .. the same consultant then called me on the 16/10/2015 and i explained ti her what the issue was and she then gave me a new order number( 488865 / 42) and emailed me the CONFIRMED date for installation ... today is the 25/11/2015 and i have not had proper feedback as to why my installation hasnt been processed i have called 3 times today and each consultant is giving me different stories .. the service is beyond bad , no one can confirm an installation date and then tell me that there is problems this should have been done long before a confirmation date was set .... i really would like to speak to someone senior who actually knows what is going on at telkom