Telkom Line and ADSL installtion delays...

Good Day,<br> <br> I currently have an existing Telkom line to my residence in Pietermaritzburg and went in on the 20 April 2015 to make an application to activate the Telkom/ADSL line - ***A.<br> <br> A technician came to test my connection on the 29 April 2015, and stated that they are unable to activate the line currently as they require to make a joint at the switch which will take 14days to complete. To date I have had no feed back and I have escalated this matter 3 times with no action???<br> <br> I do not believe this is acceptable as the scope of work does not sound complex or time consuming and should be a fast turn around time for activation. Sitting for hours and days on end on the customer contact centre which is either never answered or call is dropped leaves customers stranded...?<br> <br> Kindly assist with an action plan.<br> <br> Regards,<br> <br> Grant Hampson