Telkom line and ADSL fault not being addressed

My Telkom Landline and ADSL line went down on the 15th February 2015. I logged a fault with them on the same day and received only one SMS from them (automated) which stated that they would resolve the issue within 2 days. That was more than a week ago and I am still sitting without a line. They have not even contact me to tell me that they are working on the problem, or when they intend resolving it.<br> <br> I have contacted them via Facebook, Twitter and escalated it on their own website subsequently, but to date only received an assurance from my Facebook post that they would escalate it. No surprise this has had absolutely no impact, as I am still waiting for them to contact me or even better fix the service. In the meantime, I have received a bill from them for the service, which is a joke, as that seems to be the only thing that works in Telkom. We require the service to work and have now even resorted in signing up for a 3G service (12 month contract in an attempt to have some form of connectivity, whilst we wait impatiently for any form of movement at Telkom.<br> <br> Please help, this cannot be the way an organisation of that size treats it's CUSTOMERS (paying).<br> <br> Regards<br> <br> Georg Wenhold