Telkom line affecting my security and business

I've been unable to make outgoing calls on my Telkom line since Saturday, 14 July 2018. This is a serious problem, as it's affecting the signal of my alarm system. The alarm is unable to send any distress signals to our security company. Because of this, my security is at risk.

Secondly my internet is also not working because of this problem. I run my business from home, and I'm unable to work due to this mess.

We weren't informed of any other problems in the area.

Please fix this ASAP. THIS IS VERY URGENT AND UNACCEPTABLE!!!