Telkom Line & ADSL not working for 10 Days

On the 12th of May we reported our line faulty with Telkom ***. On Sunday the 17th a technician showed up to test the lines. He could not find the fault. He said he has got another urgent job and will come back later the afternoon. Yesterday I phone the call centre again, I was told a technician is busy with another job and go fix our problem after that one. I just phoned again and nobody knows about it.. Telkom would like to make another booking. This is unacceptable & I am very unhappy with the service I am receiving.