Hellopeter
Share Your Experience

1 reviews | Active since May 2016

27 May 2016, 08:31

Telkom Line

<p>Good day Peter </p> <p> </p> <p>Please can you assist I am a existing client from telkom every month my subscription is paid. For +/- 2 weeks my Internet is going on and off I even replace my router but still the same. I logged a call which I have a ref no 16CRK260516 Thandile nobody has come and check the problem. I look at the telkom pole which I was scoked to see the state of it no wonder my internet doesnt work. please see attached pictures and please treat this complaint as urgent.</p> <p> </p> <p>Your co-operation will be appreciated.</p> <p>Ronel</p>

0
Replies (2)
Telkom
Telkom's reply28 May 2016, 06:46
Official

HI ronel-wilson

Thank you for making contact with us and brining this to our attention.


This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible.


Interaction ***


Regards
Keagan
Telkom Social Media Team

Best regards,

's update30 May 2016, 06:35
Reviewer Update
Good day Thank you for response I am working from home try to make a living. till now nobody came and fix the line. Since Sa****ay I have been contact Telkom on my own expense I spoke to Bianca, Norma I have an Exclamation no 864503 the query was assigned to a Technician Mr Gavin Brits on Friday 14h10 which till date he didn't come. I contacted Mweb and they checked and saw it is a line error so please allow me to ask for how long do I have to wait for my issue to be resolve. Telkom is quick to accept my money every month but they don't live up to there promises. Please I am asking nice can some one please just come and sort the problem out.