Telkom Line

I have app**** for my telkom line to move to my new address(order number: ***A), and i have been told that it will be moved on 1st of April. I did not receive any call from telkom regarding this. I called them 3 times today, every time waiting for more than 30 minutes and they keep putting me through to different departments and telling me different stories. When i called last time, they said, now earliest date available is 14th Apil. and said the person who did my order did not complete it. this is totally ridiculous. I am paying for the service and now for 14 days, i will have no internet.