Telkom - Like Getting Blood Out Of A Stone!

I have been trying to get Telkom to assist me with my ADSL issues for the past 3 months. I rent a DSL line through them and for the past 3 months it continuously drops connection almost every half hour. The speed of this continuously dropping DSL line should be 4mbps but the speeds I get are not even 1mbps. I have logged faults with telkom, I have called them, I have "escalated" my fault( or so they tell me), I have been nice and I have been an angry customer. The only response I get is, "we have a ticket logged for you and it is being worked on" or " a Technician is seeing to your issue" but nothing is ever resolved! I have considered cancelling with Telkom and I would if there was any other option for my area. No LTE coverage or fiber infrastructure in my area.

I am a paying customer, I have never missed a payment and I feel that the service I am getting is nowhere near worth the money I pay. Do they expect me to keep paying for a service that doesn't even work as it should? If Telkom did not control the monopoly for internet service providers in this country they would be out of business because I know for a fact that I am not the only customer that struggles to get even the smallest bit of service out of them.

I honestly feel as if I am being ******.