1 reviews | Active since Sept 2015
Telkom lies to their customers
Telkom suspended our business phone, after we advised them that our debtors sometimes pays us late, and that makes it very difficult for us to always pay our Telkom account on time. They suspended our account on the 10th. On the morning of the 11th, we went to Telkom Menlyn branch to pay the account directly, and we even paid for the following month. First they said that it will take 48 hours for our line to be activated. When we inquired yesterday afternoon, this changed to 72 hours. I was advised by the Call Center that Telkom Menlyn has **** to us. Now, 72 hours later, and our phone is still off. 5 Days and counting. We cannot do business, and therefore we cannot earn an income. And then they wonder why we struggle to pay them. <br> It is absolutely ridiculous that it takes soooooo long for Telkom to activate your account after you've paid. <br> We have to pay for 30/31 days in a month, but when you're suspended, they can switch off your services for 5 days. But we still have to pay for that 5 days that we haven't received any service for...
Thank you for taking our call. Apologies for all inconveniences caused.
As discussed, we have escalated this matter to our Collections Team for them to address further. Feedback will follow.
***
Kind Regards
Tebogo N
Telkom Social Media Team
***
Thank you for taking our call. Apologies for all inconveniences caused.
As discussed, we have escalated this matter to our Collections Team for them to address further. Feedback will follow.
***
Kind Regards
Tebogo N
Telkom Social Media Team
***
