TELKOM LIES TO RETAIN CUSTOMERS

I HAVE HAD A TELKOM UNLIMITED CONTRACT FOR SOME TIME AND WHEN CELL C LAUNCHED THE SAME OFFER FOR R 999, I CALLED INTO TELKOM TO CANCEL 4 TIMES!!! THEY THREATENED WITH HIGH CANCELLATION FEES. AFTER THE 2ND CALL I RECEIVED A CALL FROM A CALL CENTRE AGENT BASED IN CAPE TOWN. THIS CLOWN PROMISED TO STRUCTURE A DEAL THAT GAVE ME VALUE TO STAY AND I AGREED. THE DEAL WAS TO MOVE TO THE LIGHT PACKAGE AND THAT HE WOULD GIVE ME ADDITIONAL DATA OF 3G. THIS WAS NOT DONE AND I CALLED IN TO CANCEL AGAIN. TELKOM REFUSED TO PROCESS THE CANCELLATION AND I WAS MIGRATED BY THABANI FROM CRESTA ONTO THE LIGHT PACKAGE 2 MONTHS AGO. I AM NOW PAYING R 1400 FOR MY CONTRACT VERSES THE INITIAL R 1200. DURING THIS TIME TELKOM REVISED THEIR PRICING OPTIONS TO MATCH CELLC. I CALLED IN AND WENT TO THE CRESTA STORE TO MOVE TO THE R 999 OPTION AND THEY REFUSED SAYING THAT THE POLICY IS THAT A CLIENT NEEDS TO BE ON A CONTRACT FOR 3 MONTHS AND IF THEY CHANGE ITS A MIGRATION WHICH WILL COME AT AN ADDITIONAL CHARGE. I HAVE ALREADY PAID TO DOWNGRADE TO THE LIGHT OPTION AT R 599 AND I WAS NOT SUPPOSED TO BE CHARGED FOR THIS. TELKOM'S BILLING STRUCTURE SUCKS!!! AND LETS NOT MENTION THE COVERAGE ISSUES.