1 reviews | Active since Mar 2016
TELKOM LIES TO CUSTOMERS ABOUT UNLIMITED CONTRACT!
I approached a Telkom store in Woodlands mall in December 2015. I chose the Telkom unlimited contract which according to them gives me the client : unlimited sms, unlimited calls and most important unlimited data. I specifically asked the sales rep about the data usage, which she then in store confirmed that there would be no limit of usage, even if i go up the a 100 gig a month. <br> <br> I have had trouble downloading any content from my phone since day one. The network only allowed me an average download speed of 15 kbps which is ridiculously slow. In the last 2 weeks for the first time I could download at a speed of +/- 950 kbps but got capped or stopped when I reached 15 gigabyte. I called the telkom call center and they explained that when you reach a limit of 15 gigabytes the slow you down ( basically make it impossible for you to download any more content). According to me this is not what the store sold me, and the sales representative did not declare this to me. Even the call center operator and reference for the call is \Phumizile\" said that many customers are unhappy about this! I want what i was told on the day i started my contract! Completely unlimited usage! "
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM211865
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM211865
Regards
Luleka
Telkom Social Media Team
