Telkom Lies to clients to reel them in

When we first signed up for the Telkom service we were told by Theo from their Menlyn branch that the service we were taking on was a month to month service and that if we wanted to cancel the service we would not be penalized and the cancellation would be with immediate effect. This does not seem to be the case now that we want to cancel because of the following reasons:<br> <br> 1) Telkom's overall service is dismal, waiting for 30min to speak to someone is unacceptable, afrihost takes 2min max<br> 2) We have asked them to change our billing details but they have not done this<br> 3) They somehow managed to get my wife's details mixed up with that of my mother in laws and after two months of frustrations and many hours spent trying to resolve this issue they didn't even apologize or acknowledge their mistake. <br> <br> I want to know from Telkom why we were **** to at the start and if this is the type of business practices they always use. It must be good having the monopoly as it seems you can do whatever you feel like.