1 reviews | Active since Nov 2016

28 Nov 2016, 11:33

telkom lies and more lies everyday

<p>it is now going on close to 3 weeks and i still do not have service on my adsl line.<br />fault ***<br />i have paid this bill in full yesterday and all i get is promises that the faulty wires will be fixed in 2 days<br />i have heard this story and excuse everyday for the last 2 weeks. I now demand to speak to a director or senior manager or i am getting my attorney involved in this issue<br />it does not take 2 weeks to replace faulty cables. As per your technician Vishall Pillay it takes two flippin days. No telkom employee has since called or informed me of the progress or turnaround time as to when this issue will be resolved. Extremely frustrated at how pathetically *********** Telkom has become. You are quick to discontinue a service when consumers dont pay bills but slow to perform when you provide a faulty service.</p>

0
Replies (1)
Telkom
Telkom's reply28 Nov 2016, 13:37
Official

Good day.

Sorry for the delay and inconvenience caused. This fault will be escalated for urgency and our consultants will be in touch to advise.

Thank you.

Regards,
Moenieb.
Telkom Social Media Team.