Telkom lies and ignorance

I'm so disappointed at Telkom, these people are basically proud of putting my life on stand still! I've ported to this network years ago from MTN and had a contract with them that came to an end last month, now here is the interesting part. They offered me a month to month data of which I declined it be to don't need it, only to find that they'll continue with it yet I declined it, saw it on the invoice and I phoned the call centre for cancelation, spoke to Paul Makgodile/Mokgodile based on ref no. ***1.

I told this guy to cancel the damn thing coz I told the sales lady I don't want it, the idiot cancelled even my number without my concern, yes I said to him cancel it immediately before they take my change month end for something I declined. I'm talking about something that happened last week Monday.

My number is on eSim, it's been saying no service even now and when you call the number it says it doesn't exist, EVEN NOW! I've been begging Telkom till this day but no, they not helping instead they telling me the same thing that it'll be back within a day, since Monday.

One guy who was very useful though he couldn't win to help me but he was at least trying is Phumlani from canceling department, he made sure that he gives me updates yet these other two ladies promised me lie, lies that I believed that they'll definitely give me updates. Poor Phumlani phoned me and was so patient with me as I was driving, my line was bad, he told me that there's an error as a result they advised him to tell me to go to Telkom store they'll help me. I went to East London at Vincent center, a lady by Liz tried to help, took my work number to give me updates, got her message saying "it should be active later today" still though, my number doesn't exist.

I went to another Telkom at Westgate mall, Ntokozo showed me that their data base says my number is back to MTN, went to MTN same time and they said their system says No record, I saw both screens. I went back to Telkom and I phoned call centre again, spoke to Eunice Dumazile Jobe, who told me that she's sending and email to Sipho Ntuli, apparently who's dealing with such, and I came to my surprise that funny enough I've been calling Telkom daily but my case doesn't exist in their system, meaning everyday I can I have to start from what happened on Monday when this Paul cancelled my number!

Till now I'm unreachable, only people with WhatsApp can get to me, what about my job applications, what about urgent calls I must answer? Sweet nothing, basically it's more like I'm dead, sadly for a number that is ported. This Paul guy never even asked me if I'd like to keep my number as prepaid or what just like when I was explaining to these 8 consultant I've spoken to were so surprised that how can one do so!

Telkom I want my number back! I want it, should this not happen I'm definitely coming for you, I a very harsh and horrible way!!!