Telkom lies about contacting you

<p>I finally, after 6 months, got my contract with Telkom cancelled. Then, to my welcome surprise, they were going to give me a refund. Firstly did so as airtime, on a simcard only meant for wifi, which I don't use! I phoned the call centre and got a case number last week to get the money they owe refunded to my bank account. They tell me there's a 72 hr turnaround time for my case. I phoned the call centre again today, 5 working days later, and they tell me my case was closed because I was unreachable on my cell number. They apparently even sent an SMS to say I was unreachable, but I don't have ANY evidence of a missed call or SMS to show they tried to contact me. Now, to reopen the case, the response time is lengthened to 14 days! Ridiculous. Where's all the interest going to they are collecting on the money they owe me?! I won't recommend Telkom to anyone, ever. I'm sure they don't mind because they've got a monopoly.</p>