Telkom **** to prevent me getting their Black Friday deal

On 24 November 2017 Telkom had a Black Friday deal for a Huawie P10 Lite on a FreeMe 1GB package for R199 which included an extra 100 all networks minutes.

I have been waiting for such a deal and immediately contacted them to find out how I can get this contract with my existing pre-paid telkom mobile number. The sales consultant indicated that I need to speak to the upgrades department and not sales. She also confirmed that i can do it on the website since I did not want to spend another hour waiting to speak to someone.

I logged the upgrade request. Later the afternoon I decided to try and call again, after 1.5 hours waiting to speak to someone, I received a confirmation SMS that my application has been pre-approved and someone would contact me soon. I took this as an indication that everything is ok and hung up.

No one called me, so I contacted Telkom again today. After 45 minutes of waiting I got through to an upgrade consultant and was told that I was supposed to apply for a new contract.

This to me indicates that Telkom deliberately misled me so that they would not have to give me the deal.

I was a big supporter of Telkom Mobile and praised them to family and friends. This has completely soured my perception of them and I am seriously considering moving all of my services to another service provider.

What will you do to rectify this, Telkom?