Telkom **** to me

I had not paid my Telkom bill for a few months which was due to me travelling out of the country after my son passed away. Upon my return I called Telkom to reactivate my internet. When I called they told me I had to pay R3508. Because I know Telkom has tricks I explicitly asked them if my service will be reactivated after I pay this amount. Mind you I am paying for an internet bill for internet that I never used. It was irresponsible of me not to deactivate my service before my travel. At that time that was the last thing on my mind as I had to leave the country to attend my son's funeral. None the less I still paid the bill, I paid for my mistake. After I paid the bill on May 2nd I was told that it will take up to 5 days for my service to be active again. A few hours after this I receive an email stating that my account has been closed and I need to reapply again. This came as a surprise as I had ask before hand if my account will be activated and they said yes. Mind you this is money I don’t have. I said okay let me call their sales team to reapply as they say I should. I was on hold for an hour. Spoke to this lady who told me that she cant help me. I need to go to a Telkom store to apply because I use a passport. These are the struggles that we face as foreign nationals. So I asked her if its fair that they told me to pay a certain amount to have my service activated and I was guaranteed that they were gonna. Only to be told they cant reactivate. I call sales and am on hold for an extended period of time only to be spat in the face and to be told you cant help me because I use a passport and I need to go to a Telkom store. Then in the same breath you tell me that Telkom stores are closed. All of this after taking my money for a service I never used.

Can Telkom please at least activate my ADSL line I will gladly rent a line and sign up with another isp