Telkom Lie and cover up Incompetence/Horrific Service

Thursday 30 September Marked 72 WORKING HOURS. two weeks of waiting for telkom to load 2gb + 2gb night surfer. I received the following instead of the data

Case ( ********** 3) has been escalated to the relevant department, please note that the TAT for the data to be allocated is 72 hours. Regards Telkom Support.(THIS AFTER I have waited 72 hours already)

After that they send this...

Your case no ********** 3 is resolved. Please call 081180 for Telkom Mobile related queries and 10210 for Telkom Services and Products related queries.

Resolved???? I receive this whilst still having no data...so I called and escalated and spoke with Toni Venter She said that they would only be able to load the data on Friday 31 September. On Friday I get a call from Telkom seemingly unsure of what the problem is. The guy told me I will receive a credit and the airtime loaded onto my phone BEFORE the end of business... It is now the end of Business. Toni the team leader is ignoring my e-mails and I have not yet received data or a refund of my money. Why do you bother asking people to join your network when you're incapable of fixing problems that arise in a reasonable time frame. I wonder if your management would be okay if they were treated like this by any of the places they require customer service from. Excuses and apologies and incorrect information is all you're good for while clients suffer.