telkom liberty mall unacceptable service

Unfortunately another bad experience at telkom libery mall, peitermaritzburg. I have 3 contracts with telkom. In March 2022 i upgraded 1 contract and also informed the agent that my debit date needs to change from the 25th to the 30th of every month. from March to July they have been trying to debit me on the 25th and charging me failed debit order fees of over R200 every month. they have blocked 2 of my contracts and asked me to make a payment of penalties of just over R1000. when i had a look at the paperwork for all penalty charges, the bill came down to R240. i dont know what the R240 was for but agreed to pay it just so i can get my contract running again as those contracts are used for business purposes. i have left work 3 times to go to the branch just for my time to be wasted because my issue, everytime I phone telkom, they send me whatsapp links which is useless because it doesnt help in any way. i went to the branch today and consultants were on their phones while customers are waiting in line for service. i refused to stand in the line as this had been my 3rd time visiting to solve my issue but still no one attended to me but helped everyone else in the line and more people that came after me. absolutely disgusting service, i had to leave the branch to get back to work. i dont know what else to try as i am now out of options. its been a week now since iv paid that balance without knowing what it is and the only thing telkom sends through email is " your ticket has been resolved". i have received 3 of those emails yet nothing is being resolved...