MH
Malcolm H

1 reviews | Active since Mar 2014

13 Feb 2017, 09:34

Telkom ***** and ***********s.

<p>I requested a number change on our portable house line, I was given the new number and waited for the change. after 2 weeks nothing! I phoned and was told they will investigate and get back to me, after 3 days nothing.</p> <p>i picked up the phone to dial 10213 and a message, your account has been LOCKED!</p> <p>I then phoned 10210, the only number i can now phone! after going through endless press 1 then press 3 etc i spoke to someone who said phone 10213. I explained i couldnt and was told she cant help me!</p> <p>This went on for 3 days! eventually i got through to reporting the fault, was given a case number and told they will contact me. after 3 days nothing! I started the 2 day process again to be told the case number has been closed!!!!</p> <p>I eventually was given another case number and was told the manager will call me today ( that was 4 days ago) NOTHING!!</p> <p>Still no Phone, no contact made. BUT TOTAL FRUSTRATION.</p>

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Replies (1)
MH
Malcolm H's update22 Feb 2017, 13:46
Reviewer Update

Hello malcolm710

This response serves as confirmation that your query has been received.
Your reference number : AI **********
Your query has been sent to our fulfillment team for assistance.

Regards
Noleen
Telkom Social Media Team.

Over a week and again no response from Telkom. I reiterate Lyers and ***********s!