TELKOM *****!!
<p>I was phoned by Telkom sales on the 11/11/2016. They offered to upgrade me to a 10 MB line from my current month to month contract of 4 MB. But I have to sign a 24 month contract and it will only cost me R25 extra. (Got a free modem though :-)</p> <p>I was not told that I can stay on my current modem a Netgear N300 and was thus 'bul****' into a 24 month contract...</p> <p>I immediately agreed not knowing I also sold my soul to the devil in doing this.</p> <p>After numerous phone calls every time I had to hear another excuse:</p> <p>-- Sir the couries have not acknowledged receipt of the modem.</p> <p>(This was sorted by 'Annetjie' from Telkom on ********** 048)</p> <p>-- Then I was told various times my service is not activated.</p> <p>(Eventually this was sorted)</p> <p>Kept on checking speedtest.net - all the time getting 4MB.</p> <p>Logged a fault on 16/11/2016 - 1203CRK161116. (Escalation number 919498).</p> <p>Got hold of a supervisor called 'Sibonelo' - ********** - ********** 178. Promised me all sort of things ....</p> <p>Today a Huwaei technician called 'Tshepo' visited my home and he told me there is no chance to think that I will be able to get a 10MB line where I stay - although the Telkom web site says that my house can!!!!!</p> <p>Trying to cancel all of this and no luc****!! </p> <p>I must have spend at least 20 hours plus trying to get this sorted.</p> <p>To any potentail victims out there - be careful be very careful !!!!</p>
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Telkom's replyOfficial
29 Nov 2016, 10:05Hi anita-oertel,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply29 Nov 2016, 10:05
Official
Hi anita-oertel,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
's updateReviewer Update
29 Nov 2016, 16:47Thank you for the prompt reply.
I hope that part of the resolve is fixing my account (NO EXRTRA CHARGES) and cancelling the 24 month contract I have been **** into?
If not so how do we reolve this? Phone 10210, 10213...? No thank you! Not again!
Awaiting your reply.
's update29 Nov 2016, 16:47
Reviewer Update
Thank you for the prompt reply.
I hope that part of the resolve is fixing my account (NO EXRTRA CHARGES) and cancelling the 24 month contract I have been **** into?
If not so how do we reolve this? Phone 10210, 10213...? No thank you! Not again!
Awaiting your reply.
's updateReviewer Update
12 Dec 2016, 08:41Dear Telkom,
At long last I am now on my 10MB line.
I was promised by your sales team that I will be paying more or less R25 extra. How do I then go from an average invoice amount of R900 to R2130?
This is pure and blatant *****ing from your customers. How is this even allowed!!!!!!!
Your urgent attention into this matter will be highly appreciated!
's update12 Dec 2016, 08:41
Reviewer Update
Dear Telkom,
At long last I am now on my 10MB line.
I was promised by your sales team that I will be paying more or less R25 extra. How do I then go from an average invoice amount of R900 to R2130?
This is pure and blatant *****ing from your customers. How is this even allowed!!!!!!!
Your urgent attention into this matter will be highly appreciated!