1 reviews | Active since Sept 2014
<p>So, I was browning on the Telkom website looking for a new contract as I am cancelling my current one with Cellc. I then decided to place an order for the Huawei P9lite Gold with the 1GB Free me data for R199. I placed an order and received no call for 3 days. </p> <p>I then decided to contact the call centre and do the application with them on the phone. It was successful and a debit order for R199 went through two days letter.</p> <p>I receive a call now saying that they don't have stock of the gold device, they only have it in black. I am not impressed as i asked when I did the application if they have stock of the device in gold and they confirmed.</p> <p> </p> <p>I dont want the black one, and now they are telling me that i have to wait for a week or more until stock arrives, and a week more for my device to be delivered. I wanted this phone before the end of the month, as i have already cancelled my current one.</p> <p> </p> <p>What am i supposed to do whilst waiting for the device from God knows where? </p> <p> </p> <p>Telkom needs to make a plan of getting the device to me by the end of next week, as i feel its a breach of contract as they have already debited my account for this device.</p> <p> </p> <p> </p>
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Sales Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Sales Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Please cancel this application and refund the money you debited as you guys are really unprofessional and have actually have wasted my time and money.
I dont know why you guys would actually think that I would wait for more than 2 weeks for a phone.
Please cancel this application and refund the money you debited as you guys are really unprofessional and have actually have wasted my time and money.
I dont know why you guys would actually think that I would wait for more than 2 weeks for a phone.
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