WV
Werner V

1 reviews | Active since Mar 2009

08 Sept 2015, 12:03

TELKOM LETTING ME DOWN AGAIN

In July I phoned TELKOM to have my landline moved to my new home almost two months before I was due to move.. I spoke to Thandi. She took all the details and said I will receive a sms with the reference number. I never received the sms. Frustrated I went to the TELKOM shop in Bayside. The gentleman their said after looking at his computer that he could not help me as the line \belongs"to Afrihost and that they must instruct Telkom to move the line... Now 2 months have gone by and I have no internet or landline at my home. Afrihost says they cannot help me. They are currently for the last two weeks \""moving\"" my account back to Telkom and then the process that I initiated two months ago to move my line will have to start all over..... So Between Telkom and Afrihost passing the buck on my landline I am out of service as no one is taking responsibility to help me.....<br> <br> So people be warned. If you deal with both Telkom and Afrihost at the same time the buck gets passed back and forth and you may end up having no service whatsoever......"""

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Replies (1)
Telkom
Telkom's reply08 Sept 2015, 12:45
Official
Hello wvivier,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM143588

Regards
Luleka
Telkom Social Media Team