Telkom - Legal action going to be taken against Telkom as I have no other option.

If I could give this a 0 star rating I would. I cancelled a telkom mix account January of 2018 and I have been informed that the account is closed. But only now do I see my credit rating is affected because of non payment, I have never received an account. We recently ascertained that the bill is from 2019 this is for a year after we cancelled.

We have spent more time on the phone with Telkom than I spend with my own mother. This account is still not sorted. There should be no outstanding amount. I would like to say that I have no idea who to go to anymore.

This was a telkom mix account. Telkom phone landline send me to landline support. landlines send me to phoneline. and this goes on in circles. I am Done! This I think needs legal intervention as my credit record is affected due to incompetence and I will take further legal action