TELKOM LEAVING US WITH NO INTERNET

Hi, I suddenly lost internet and called the call centre to report this. I mentioned that I run a business from home and that I am in need of internet at all times. I was told that a fault had been logged and heard nothing further. I phoned the call centre the next day and they informed me that my DSL was working. I told the lady that my internet was still off and she re-logged the fault. I phoned again the next day and was told that the fault had been allocated to a technician. What is important here is that we had a fault with our line a few weeks ago and the technician told us that there was water damage at the box and that he had reported this before. I have been without internet since Tuesday and cannot work because of this. I need action!