Telkom leaving me with no service but expect me to pay at end of minth2

<p>My line has been down since 5 July 2017 fault was only logged on 06 July fault no 690CTK060717 then after a week I sent a message on facebook and the fault was escalated with no 15944 and keep getting messages that the fault is investigated then on Wednesday 13 July more than a week after the fault happened it was reported as a bulk fault with no 85356 and today is 3 days later and there is no further information that we are receiving and have not seen anybody work on the exchange on Tuesday it will be 2 weeks that the line is dead. And then i am expected to pay my account on the 26th but how can i keep my end of the contract if there is no service delivery and no urgency in resolving the problem. I mean with a bulk fault many will be affected so does that not make it more urgent? But still it does not seem as important as nothing is being done or nobody is being informed on a eta even. I will not be able to make payment if my services stay off as i have to buy more data as I cannot use my ADSL which i paid and could not even get one full month of service as even when all was installed the line was faulty for over a week where I could not use it.</p>