Telkom leaves a bitter taste in my mouth

I am becoming a very disgusted telkom customer. I've been a telkom customer for more than 3 years now with a Fibre line that I've recommended to about 20 of my friends and family, this year I decided that I'm going to take out not 1 but 2 iphone contracts with Telkom. In April 2022 I went and app**** for the first contract. Filled in the exact same forms we filled in with the Fibre line application, we were approved for the application under a week, it's May 9th and my istore agent keeps phoning to update me telling me my contract is still pending. When I contacted telkom on their Twitter page they told me it been denied due to incorrect address information. Which is impossible as I app**** with all my correct documents and it's the same address my Fibre line is linked to. They gave me a case number telling me my issue has been resolved but WHAT ISSUE??? Is my contract now approved??? No information what so ever from their chatbot. I was initially planning on taking out 5 contracts with telkom but if I cannot even see to the first one why would I go forward? Im contemplating taking myself as a customer completely away from telkom. I got a message that it's been resolved please tell me what this means my case number is 62967*** . When can I collet my iPhone from the istore??? Can I get a call for some clarification or atleast a discussion about the matter. I'm not going to reapply and start this process again because reading other reviews from telkom you will be double debiting me when you messed up a pending application