Telkom lazy and caused the issue now wont solve it

This first started around the 1st of april, where I upgraded my line from a 4meg to a 10meg line, my line was perfect on the 4meg but when I upgraded It kept dropping approximately every minute or two, so got two different telkom people out and they couldn't understand why it was dropping even after I told them my SNR uplink was too low so it wasn't authenticating. Eventually I just downgraded because they weren't any help, this was on 12th of April. The Fault Reference number for this was 33BRK080415 which to my surprise was closed as success when they had in fact done absolutely nothing.<br> <br> So my internet connect wasn't at the speed I wanted but was working for a whole of 3 days. On Wednesday the 15th April my next door neighbour got TELKOM to install a line for them, coincidentally my line wasnt working when I got home that night. So logged yet another call reference number 250BRK160415 and a technician came out and couldn't understand why a once working ADSL line doesn't have a spot in the main box. So we climbed on the roof and found that my telephone cable had been cut and my neighbours cable had been joined to where mine should be, and no one wants to rectify this. FRUSTRATED