TELKOM LAW UNTO THEMSELVES

23 Jun 2021 I am faced with no internet, no email and no landline. I repeatedly SMS 'service' on to Telkom fault for four days. The SMS goes thru as I am requested to select from a menu what I think the fault is. Afternoon 26 Jun 2021 I log fault via web at daughter house. A consultant phones shortly afterwards and OpenServe comes out afternoon next day and resolve problem I am told I will be credited for downtime. Bill arrives recently and I am credited for +/-R30.(bill is R620 with no landline calls) I call 10210 and speak to billing. Lady says she cannot do anything without a reference number and suggests I contact service dept. \I phone service dept who say there system has no record of SMS's for 23 24 and 25 Jun. I reply I have proof in form of screen shot of SMS string from my cell which I can send/email her. She replies she cannot do anything with that. I had previously taken print outs of these to Pavillion Westville Telkom who turned me away and told me to sort out via phone TOTALLY EXASPERATED