TELKOM LANDLINE/WIFI

I have ordered a Telkom landline over a month ago. I have been told initially that the waiting period is +-21days. however now it has been a month and I have to keep calling into the call centre ( which there is a minimum of 12 mins waiting time ) to get an update. every time the agent tells me "they working on it and they cannot give me a time when it will be done ". I get the same answers all the time given to me with Attitude , as if though they are doing this for me for free!!!!! today I called and asked why have I not been updated , all I got told was "please call back at the end of December to follow up...... Pathetic !!!!